Bromcom Support For School Closure

19 March 2020 / Bromcom Customer Support

In response to the school closures we have created some short videos to help you through the difficult situation that schools are finding themselves in. In these videos linked below we will show you how to do the following tasks.

  • Bulk update and reporting on # codes
  • Create and report on key worker fields
  • Create vertical tutor groups to take attendance
  • How to record ad hoc attendance
  • How to get refunds on Clubs and Trips
  • These videos are for guidance purposes only, if you have questions or specific scenarios to your school then please contact our support team who will be more than happy to help you.

    To support remote communication with parents and students we are also offering all customers who do not currently have MyChildatSchool (Parent Portal) and the Student Portal (VLE) access for twelve months, free of charge. View the MCAS brochure and Student Portal brochure.

    We will be running free training sessions starting tomorrow (Friday 20th). You can book onto the MCAS training sessions here and the Student Portal training sessions here. We would also like to reassure customers again that all Bromcom services are operating as normal. Helpdesk and customer care lines are open as normal and live updates regarding our Cloud Services are shared on http://status.bromcomcloud.com/